TRAINING
self-development is one of the most important motivators – it brings a sparkle to one’s eye
Managing people in an organisation
Understanding people, managing their performance and motivation is part of a manager’s daily work. It is a responsible role with a critical effect on an organisation’s performance.
We conduct managers’ personal development programmes as well as group training sessions. We help to advance classical management competencies alongside psychological competencies important in management. In our training sessions and development programmes we combine different methodologies.
The main topics of our management training sessions include: managers’ roles in work with people; developing a team that creates synergy; conducting efficient performance appraisals; carrying out difficult discussions; giving feedback and coping with assessing the outcomes; managers’ communication skills; manager as coach; managers’ motivational skills; managing change; building a trusting relationship; employees’ career management and work with talent.
We always tailor the training sessions to the more specific interests and needs of our clients.
Customer relations and customer service
Great customer service shows the service provider’s expertise and customer care, and brings the customer back time and again. The aim of customer service training is to improve the psychological and professional competencies of customer-facing people. In the process of the training attendees learn to better understand links between their own and their clients’ thoughts, feelings and behaviour. This way they learn to choose appropriate communication strategies for different situations. It is important for customer services to offer satisfaction and be efficient for both the customer and the person delivering the service.
Some examples of the main topics of customer service training courses: creating a psychological contact with the client and first impressions; verbal and non-verbal self-expression; positive and negative use of words; active listening in customer relations; giving constructive feedback; barriers to communication and thinking errors; coping with conflict situations; assertive behaviour; client types and communication with a difficult client; self-management in intense and stressful situations.
We will flexibly assist you in conducting different types of customer service training session.
Children’s development and guidance
It is quite likely that every caring parent, teacher or trainer has occasionally been perplexed by a child’s behaviour. What are children’s age-specific features and how best to behave in relation to them? How to motivate and guide a child? What is a reasonable balance between setting limits and letting children make their own decisions? How to maintain a trusting relationship with a child? What to do about tantrums? How to maintain your own balance?
We carry out comfortable training sessions for parents, teachers and trainers, helping them to understand how children’s world perception and skills develop – thinking, memory and attention, emotional and social competence.
Our main training topics have been: understanding children’s development and its specific features; coping with the most common problems; motivational skills (encouraging, activating); developing listening skills; promoting children’s social and self-management skills; controlling behavioural problems; valuable communication between a child and the parent.